دوره مکالمه‌ی حرفه‌ای ، فصل 3 : مهارت در تماس تلفنی

درباره‌ی این فصل:

در این فصل یاد میگیرید که چگونه با مهارت و اعتماد به نفس کافی تماس تلفنی داشته باشید.

این فصل شامل 3 درس زیر است:

 Lets Learn Telephone Language
درس 1 : Lets Learn Telephone Language

In lesson one we'll identify and classify typical phone vocabulary and expressions for introductions and closings, making and responding to requests, and clarifying information. Finally in lesson three you will devise and practice question and answers for a variety of phone conversations in different settings and situations. Efficient, productive phone calls today involve clear introductions and exchange of information, no misunderstandings, and friendly closings.

 Key Pronunciation - Can/Can't & Numbers
درس 2 : Key Pronunciation - Can/Can't & Numbers

The connection was bad, the other person spoke too softly, there was a lot of noise. Because phone call conversations can be difficult, in this lesson I'm going to review two of the most common problems and look at ways to avoid them and improve understanding. One of the easiest ways to avoid this is to simply repeat the number by saying one digit at a time.