This video ruined the weekend of Executives at a major Phone Company

Hi my name is T.J.

Walker and this is a message for T.S.

Stuart who is the manager of the Sprint store at the Walt Whitman mall in Huntington New York T.

Apologies for this impersonal form of communication but I’ve stopped by the store to meet with you.

I left my business card for you to call.

I have phone and left messages and no one’s returned the call.

So I really don’t have any other means of communicating.

So the reason I went to the store is I have what I thought was a small problem.

For years I’ve had an excellent relationship with your store.

I have purchased at this point half a dozen phones from you.

I have lived in the area for a little less than five years and have regular monthly contracts with Sprint for my phone my wife’s phone.

I have purchased several phones I’ve always had fantastic service in fact I’ve recommended my friends and colleagues to use your store and would frankly like to continue doing that.

Here was my what I thought was a small problem.

A couple of months ago I upgraded to the latest iPhone 8 bought a LifeLock protective cover which I’ve bought in previous years from your staff and it’s done an excellent job of protecting my phone because I tend to drop them.

So I bought a new LifeLock jacket.

I guess it was around 70 dollars or so and I noticed that my phone just wasn’t working half the time people couldn’t hear me.

People couldn’t hear me on Skype calls certain people I called couldn’t hear.

I thought it was a problem with the iPhone.

I thought it was a problem with software I figured let me wait six weeks.

Get the latest updates from Apple.

Nothing works.

So I took the phone back to Apple thinking it was a problem with the phone.

They did a diagnostic.

They took it out of the case.

They said the problem is the case you’re using a case for an iPhone 7.

It’s concealing the microphones.

Sure enough we took the case off and the problem was solved.

I haven’t had any problems sense since I was at the store and didn’t want to drop the phone and break it.

I asked them.

They didn’t pitch me on anything I asked them if they had another case that would work.

So I purchased another case a few days later.

I then went back to your store told them about the problem and I said frankly look I’ve I’ve had great relations with your store but I really feel like your consultant gave me profoundly bad advice.

They sold me a lifelong case for a 7 phone and I had an 8 phone and covered up the mike and the first thing your staff told me was frankly that I was basically an idiot because the case would have worked if I had the case door open at the bottom how I would have known that was beyond me.

Certainly no one told me that.

Next they told me that I had not returned the case within the two week period.

Therefore there was nothing they could do.

Well there was no rational way I could know there was a problem with a case in two weeks it’s not like the phone had broken there was no way for me to know that was the cause of the problem I again suggested the problem was your sales team sold me the wrong case they gave me bad advice.

All I’m asking for is a refund on the case and I in fact return the case next your staff told me that I didn’t really need a new case.

It was just Apple CID trying to sell me stuff.

Implying that one of your major partners Apple is behaving unethically.

I can tell you the apple store was so incredibly busy they would have been happy if I had just left.

I had to ask them for a case they weren’t trying to sell me this at all and I just had to say this leaves a very bad feeling in my stomach.

I like to think I’m a rational person.

I’m a polite person.

I went in stating my case.

It was instantly dismissed.

I was essentially told I was a fool.

I was wrong Apple was unethical everyone was doing something wrong.

Other than you and your sales team that just doesn’t ring true to me.

Now I’ve given your company many thousands of dollars at this point and I’m essentially told I’m a liar and you don’t return messages when I stopped by the store.

My messages aren’t returned.

When I leave a professional business card my messages aren’t returned.

When I call and leave a message with staff so I am left with the conclusion that you just don’t care about me and customers like me.

And that leaves me very sad.

If you have anything that you think I’ve missed I’m more than happy to hear from you.

Thank you very much.