In lesson one we'll identify and classify typical phone vocabulary and expressions for introductions and closings, making and responding to requests, and clarifying information. Finally in lesson three you will devise and practice question and answers for a variety of phone conversations in different settings and situations. Efficient, productive phone calls today involve clear introductions and exchange of information, no misunderstandings, and friendly closings.

The connection was bad, the other person spoke too softly, there was a lot of noise. Because phone call conversations can be difficult, in this lesson I'm going to review two of the most common problems and look at ways to avoid them and improve understanding. One of the easiest ways to avoid this is to simply repeat the number by saying one digit at a time.