Common Questions

The receptionist has asked us if we have any questions and we may have several.

I know when I want to stay at a hotel for the first time I usually have quite a few questions and sometimes I will book a room on the phone because I have questions I don’t want to book online sometimes because I want to ask some of these important questions so let’s explore a few of them.

Of course there could be many more.

What are the gym hours and when is breakfast.

What are the gym hours and when is breakfast.

OK now gym hours.

That means when is the gym open.

Maybe.

Maybe you like to work out or you like to have a workout and when you travel it’s very important for you to exercise.

So you need to go to the gym in the hotel.

OK so you want to know when you can and when you can’t and when is breakfast What time is breakfast served.

I want to mention something really quickly about this w o r o UTI and w o k o u t one word or two words.

Well it depends on how we’re using it.

We could say workout as one word if we use it as one word then it’s a noun.

If we say it as two words then now it’s a phrase all verb and it’s the same for example for take off and take off those two words.

That’s a phrase all verb phrase a verb usually has a preposition and a verb together first it’s a verb than a preposition or a verb followed by an adverb and there are many phrases verbs you can learn them on your own.

Very important to learn them though because they’re a very important part of spoken English or take off and that becomes a noun.

How would we use these.

Well the plane will take off in ten minutes.

That’s an action that’s going to happen.

So we should use the phrase will verb.

Two words however when the plane does take off and then we’re able to take off our seat belts.

Different Meaning of takeoff.

Then we could say we took off our seatbelts after takeoff and now takeoff is being used as a noun because it’s an event after this event happened so before takeoff and after takeoff.

Now the plane will take off phrase a verb.

Same here.

Workout after my workout my workout.

How is your workout.

It was very good.

My workout my workout was very good.

I need to work out every day to stay sane to stay happy.

I need to work out every day.

So this one phrase a verb this one now.

Basically that’s how it works.

There are lots of examples like that.

I just wanted to mention it quickly.

OK so answer breakfast is included with your room.

I didn’t ask that question but it’s useful information.

It means I don’t need to pay extra.

Maybe the standard room doesn’t have breakfast included.

Maybe I need to pay extra for breakfast.

That’s a big extra cost.

OK so it’s nice to have the deluxe room because breakfast is included remember that means it’s part of the cost of the room and that’s from 7:00 a.m. to 11:00 a.m..

Now you could say 7:00 to 11:00 a.m. And that would be fine too.

Could we say between 7 and 11:00 a.m..

Of course of course.

We’ve learned that by now.

All right.

The gym is always open.

We could also say if something is always open 24 7 sometimes it’s written like that sometimes it’s written like that.

What does that mean.

People often ask me what does 24/7 mean.

Well it means 24 hours a day 24 days a week 24/7.

That means it’s always open.

It’s never closed.

So that one is very common you often will see that in front of things like convenience stores.

We can also say the gym is always open so you don’t need to worry about that.

No need to worry about that you can go to the gym at 2:00 a.m. If you want.

Will you be needing transportation from the airport.

OK this one is asking basically are you flying in.

And if so do you need a way to get to the hotel from the airport.

If you’re coming from another city you could be driving.

If so you wouldn’t need transportation from the airport.

You could if you’re flying in take another type of transportation like a taxi but maybe this hotel offers a shuttle service.

It’s often called the airport shuttle S H U T T L E service which is just back and forth like this offered by maybe a specific hotel and the airport shuttle.

The difference between that and a bus is generally that a shuttle only does this and only has two stops.

Hotel.

Airport hotel.

Airport.

Whereas a bus usually stops along the way.

Church makes all the stops.

That’s the general difference.

OK so that’s the answer to the question.

Now let’s get into the shuttle situation and how much that will cost.

If we do want to get the airport shuttle.

If we’re flying into a city and we’re planning to stay at a hotel we often need to get to the hotel which is usually downtown but usually the airport is rather far away from downtown.

Most of the time airports are not in the middle of the city although sometimes they are.

Which is interesting and very convenient for people flying but maybe not for local people.

So we’ve been asked if we need transportation from the airport to the hotel.

That suggests that they offer it but we should still confirm.

Yes actually yes actually means I do need that sort of transportation.

This is the guest.

This is the receptionist and this is the guest.

Yes.

In fact we use actually when we want to say this is the reality.

Actually I’m really really hungry.

For example do you offer shuttle service shuttle service.

You can call it that.

And if so how much is it.

We often use this if so structure to ask a question about one thing.

If the answer is yes before we get the yes answer.

So for example do you have a vegetarian menu.

Vegetarian means someone who doesn’t eat meat.

If so could I look at it please.

If the answer is yes could I please look at the vegetarian menu.

Do you have that.

If so could I look at it.

That’s before I get the answer yes because maybe it’s yes maybe it’s no.

It’s a very useful very useful way of asking questions.

Actually it’s complementary.

Now this complementary is often used by hotels and restaurants.

A lot of customer service or service oriented businesses too mean free.

Basically it means free.

Oh sir that is actually complimentary.

We would like to give you this towel complimentary this complimentary towel with our logo on it to remember your stay here.

Whatever it’s complimentary maybe a complimentary breakfast is a free breakfast and it’s sort of a fancy way more formal way of saying it’s free.

If we say yes we have free shuttle service.

It just sounds a little maybe a little cheap although it is the same meaning the shuttle leaves every hour on the hour.

If we say every hour that could be a little confusing because that could be 10 20 11 20 12 20.

Right.

What we want to say is when we say every hour on the hour leaves at 11:00 it leaves at 12:00.

It leaves at 1.

It leaves at 2 on the hour doesn’t leave it doesn’t leave at eleven 10 it doesn’t leave at 11:00 0 5 it leaves at eleven and if you miss the eleven you need to take the 12:00 12:00 p.m. for example.

So just look for the one what the shuttle.

The shuttle is often used to replace the word bus means the bus can look for the one with the unbuilt hotel logo in the parking lot in front of terminal to terminal 2 T2 sometimes T1 T2 terminal is the long area where all the planes are.

OK great.

That’s a way to say Awesome fantastic because nothing else needs to be done right.

If I really want to take a taxi when I get there I can.

But now I know that I don’t need to arrange the shuttle service.

It’s just there and it leaves every hour on the hour so I don’t need to do anything else here.

I have this information I’m done.

That’s my question.

I’m finished.