Confirmation

We’ve reached the end of the dialogue.

Hopefully you’ve learned a lot about how different things are described in hotels.

And if you need to how to actually make a booking.

Now at the end it’s the job of the receptionist to confirm to confirm the booking all the details just to make sure it’s all right.

OK now we did a confirmation before when we were talking about inviting a friend to do something.

The person who calls needs to confirm.

Well in this case it’s the business that needs to confirm because they’re the ones who are going to provide the service.

They’re the ones who are going to take your money.

Right.

So they should confirm but we confirm in the same way we always confirm with the words so and it’s so easy to confirm things.

So then you just say the basic details you’re all set.

All set means nothing more needs to be done nothing more needs to be done.

You’re all set with five nights in the deluxe could say deluxe room from the 18th checking out on the twenty third.

Thank you so much.

OK.

Now if somebody says all set they might be answering the question.

Do I need to do anything else.

If you buy something if you want to maybe refund something or whatever you can ask them.

A customer service person.

What else do I need to do.

Do you need my card.

What.

No you’re all set.

You’re all set.

Means nothing else needs to happen.

Go go go.

You’re finished.

Have a nice day.

Very very common.

OK.

We look forward to seeing you on the 18th.

And thanks for booking with us.

Have a great day.

Now why use us.

Why use we.

Well because this is just one person representing the organization the hotel and so if they say I look forward to seeing you it feels like you’re the only person who works here.

You’re gonna be here when I come.

How do I know that.

How do you know that.

Right.

So it’s actually very professional to use.

We look forward to and us when it’s a situation where there’s not a personal relationship between the person who called and the receptionist.

It’s a relationship between the business and the person who called.

So if it’s that sort of relationship we means anybody who’s working here when you check in it’s going to be the person who sees you on the 18th.

Right.

So that’s why we use we.

That’s why we use us when you’re talking about your company that you represent and you’re just one person and maybe you’re going to have a day off when this person actually comes to the hotel and maybe also when they check out or maybe today’s your last day of work and you’re never coming back here again.

Well that’s why it’s best to use we look forward to seeing you.

Thank you for booking Have a nice day.

All right.

Thank you so much as a very polite way to say thank you.

That’s a little bit formal but it’s very common for service related situations.

So that’s it for our dialogue.

We are going to go on though and I’m going to show you just a couple other ways we can say goodbye.

Just so you know OK.

But I hope that you feel comfortable now to call the hotel and make a booking and I would encourage you next time you want to book a hotel instead of doing it on a Web site or an app try to call challenge yourself.