Answering the Phone so Everybody Knows You are Ready for Business

Hello.

What do you want.

Obviously that’s not how you answer the phone.

Now there are different customs and different organizations.

What I think is the easiest for most people to do is just state their name and their organization.

Someone calls me.

Doesn’t matter what time of day or night because I do use my personal five different phone numbers but I use my personal phone.

Same as my office phone I have things forwarded to this and unless I see it’s from a friend or family member I’ll just answer, T J Walker Media Training Worldwide

this does a couple of things.

If I just say T J Walker and someone went to my Web site and they didn’t see my name anywhere they just wanted to call and ask for proposal for media training or public speaking training

if I just say T J Walker they’re going to be confused.

They’re going to wonder if they messed up.

Did they dial someone wrong number did they bother someone by saying the organization, It makes it easy for the person calling me.

So I do recommend you state your name and your organization.

Now some people highly recommend you say how may I help you.

I don’t do that.

It’s not wrong if you want to.

I don’t think it’s essential.

The main thing is you want to sound pleasant.

You may be in a tense conversation with another colleague.

You may have just been fired.

You may be in a bad mood.

You may have a stomach ache.

Nobody else cares a prospect calling you doesn’t care.

Colleague on the other side of the planet doesn’t care.

They just want to talk to you now.

So be pleasant a pleasant tone a voice on not super fake fancies syrupy but just a pleasant tone of voice and that lets someone.

OK I’m here for you.

That’s all it takes when you’re answering the phone.